Claim Results
What Happened
A kitchen grease fire ignited in a 3-bedroom single-family home in Clearwater, FL. The fire started on the stovetop, spread up through the range hood ductwork, and reached the attic space above the kitchen. While the active flames were contained to the kitchen and attic, smoke damage permeated every room of the home — saturating HVAC ductwork, soft furnishings, drywall, insulation, and personal contents throughout.
The homeowner filed a claim immediately. The carrier dispatched their adjuster within ten days, who documented the visible fire damage in the kitchen and produced an estimate of $18,200. The carrier’s adjuster attributed part of the fire damage to “pre-existing electrical issues” in the home, claiming that faulty wiring contributed to the fire’s spread — a finding unsupported by any origin-and-cause investigation.
What the Carrier Tried
The carrier used multiple tactics to minimize the payout. First, they alleged pre-existing electrical deficiencies contributed to the fire, attempting to reduce coverage under a concurrent causation argument. Second, they applied aggressive depreciation to the smoke-damaged HVAC system, claiming the units had “remaining useful life” despite being contaminated with combustion byproducts. Third, they denied content claims outright for smoke-damaged clothing, electronics, and soft furnishings in rooms where there was no visible fire damage — arguing smoke exposure alone was insufficient to warrant replacement.
What Care Claims Did
The homeowner engaged Care Claims after the initial lowball offer. Our team deployed a multi-disciplinary approach to dismantle each of the carrier’s denial strategies.
We commissioned an independent fire origin-and-cause investigation from a certified fire investigator. The investigation conclusively determined the fire originated from the kitchen stovetop grease ignition — not from any electrical fault. The investigator documented that the home’s electrical system was code-compliant and played no role in the fire’s origin or spread.
Our adjusters used thermal imaging to map heat damage patterns through the attic and wall cavities that the carrier’s adjuster never accessed. We commissioned certified air quality testing throughout the home, which revealed elevated particulate levels in every room — confirming that the HVAC system had distributed combustion byproducts through the entire ductwork system.
We engaged a certified industrial hygienist who performed smoke particulate analysis on content items, HVAC components, and building materials. The analysis proved that the HVAC system could not be cleaned to safe standards and required full replacement, and that soft contents in every room had absorbed carcinogenic combustion residues above acceptable thresholds.
We submitted a fully documented supplemental claim with corrected depreciation schedules, the fire investigator’s report, air quality data, and a comprehensive content inventory. When the carrier’s desk reviewer continued to dispute the scope, we invoked mediation. The mediator reviewed our documentation and the claim settled at $94,500.
Timeline
Day 1 — Engagement & Emergency Assessment
Homeowner signed Letter of Representation. Care Claims performed comprehensive property inspection, documenting fire origin area, smoke migration patterns, and content losses.
Days 3-8 — Expert Investigations
Independent fire origin-and-cause investigator examined the property. Thermal imaging, air quality testing, and smoke particulate analysis completed. Certified industrial hygienist report commissioned.
Day 12 — Supplemental Claim Filed
Comprehensive supplemental claim submitted with fire investigation report, air quality data, thermal imaging, content inventory, and corrected depreciation analysis.
Day 25 — Carrier Dispute & Mediation Invoked
Carrier desk reviewer disputed supplement. Care Claims invoked mediation under policy terms.
Day 47 — Settlement Reached
Mediator reviewed full documentation package. Final settlement: $94,500 — a 5.2x increase over the carrier’s initial offer.
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